Job Title: Territory Manager – Sarvajal |
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Business Unit: | Sarvajal | Domain: | Operations | |
Location: | Lucknow, UP | Band/Grade: | ||
Department: | Piramal Foundation | Last updated on: | ||
Degree of Travel required to: | High | |||
Purpose of Job
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Single point contact accountable for all maintenance & Admin activities in the territory, responsible for improving franchisee relationship by ensuring quality service delivery to achieve customer satisfaction. | |||
Key stakeholders | External | Internal | ||
· Franchisee
· Govt bodies (license approval) · Consumers · Local vendors |
· Admin
· Sales · FRM · Inventory · Accounts · IT · RFID |
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Reporting structure | Role directly reports to | Positions that report into this role | ||
RM | · Field engineer
· Territory Admin · COCO operator |
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Essential Qualifications | Graduate with experience of accounts and team management
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Essential Experience | Min 2-3 yrs relevant exp
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Competencies | · Problem solving
· People management · Good communication skills with command over local language |
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Decision Making Control | · Dispatching team for scheduled/Emergency maintenance
· Local expenses made at territory level |
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Values | ||||
Knowledge | · Expertise – we strive for a deeper understanding of our domain
· Innovation – we aspire to do things creatively |
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Action | · Entrepreneurship – we are empowered to act decisively and create value
· Integrity – we are consistent in our thoughts, speech and action |
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Care | · Trusteeship – we protect the interests of our customers, community, employees, partners and shareholders
· Humility – we aspire to be the best, yet strive to be humble |
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Key Roles/Responsibilities:
1. Maintenance o Assign JFE according to franchisee Maintenance Issue and provide solution to JFE according to issue o Get issue resolved within target time as per priority, confirm with franchisee & report to RM. 2. Accounts o Check and Approve Payment Voucher and Cash Voucher. o Send Daily Cash report to HQ on daily basis and account for all cash. o Check Petty Cash and Book cash on Daily Basis 3. Admin o Interview potential franchisees/ owners for finalization o Dispatch Plants to new locations with proper Testing and Material for installation o Arrange franchisee meetings and arrange Franchisee location visits. o Check all document related to Sales like (Agreement, supporting documents eg. ID, Address Proof,Confirm Franchisee Fees ) 4. Inventory o Cross Check Inventory on daily basis and reconcile with Dispatchers. o Seek assistance of Inventory Manager & escalate immediately, if issue remains unresolved o Negotiate price and quality with vendors & seek approvals before making any purchases. 5. Franchise relations o Respond to the business and service needs of the Franchisees. Ensure Franchisee satisfaction. o Provide value-added services and products to Franchisees in order to enhance their business o Provide franchisee Marketing & printing material, printed/dispatched in time, post approval from GM(Rural Operations) 6. Compliances, Legal and Accountability o Collections: Ensure that water revenue and merchandise revenue due is collected from the franchisee on time. Settle pending collection balances. o Ensure that all processes and procedures are followed by both the Company and Franchisee. o Expedite & handle legal issues and court cases that occur with franchisees, with due care and attention. |
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