Territory Manager @ Sarvajal

Job Title: Territory Manager – Sarvajal
Business Unit:	Sarvajal	Domain:		Operations
Location:	Lucknow, UP	Band/Grade:
Department:	Piramal Foundation	Last updated on:
		Degree of Travel required to:		High
Purpose of Job	Single point contact accountable for all maintenance & Admin activities in the territory, responsible for improving franchisee relationship by ensuring quality service delivery to achieve customer satisfaction.
Key stakeholders	External		Internal
	·         Franchisee ·         Govt bodies (license approval) ·         Consumers ·         Local vendors		·         Admin ·         Sales ·         FRM ·         Inventory ·         Accounts ·         IT ·         RFID
Reporting structure	Role directly reports to		Positions that report into this role
	RM		·         Field engineer ·         Territory Admin ·         COCO operator
Essential Qualifications	Graduate with experience of accounts and team management
Essential Experience	Min 2-3 yrs relevant exp
Competencies	·         Problem solving ·         People management ·         Good communication skills with command over local language
Decision Making Control	·         Dispatching team for scheduled/Emergency maintenance ·         Local expenses made at territory level
Values
Knowledge	·         Expertise – we strive for a deeper understanding of our domain ·         Innovation – we aspire to do things creatively
Action	·          Entrepreneurship – we are empowered to act decisively and create value ·         Integrity – we are consistent in our thoughts, speech and action
Care	·         Trusteeship – we protect the interests of our customers, community, employees, partners and shareholders ·         Humility – we aspire to be the best, yet strive to be humble
Key Roles/Responsibilities: 1.    Maintenance o   Assign JFE according to  franchisee Maintenance Issue and provide solution to JFE according to issue o   Get issue resolved within target time as per priority, confirm with franchisee & report to RM. 2.    Accounts o   Check and Approve Payment Voucher and Cash Voucher. o   Send Daily Cash report to HQ on daily basis and account for all cash. o   Check Petty Cash and Book cash on Daily Basis 3.    Admin o   Interview potential franchisees/ owners for finalization o   Dispatch Plants to new locations with proper Testing and Material for installation o   Arrange franchisee meetings and arrange Franchisee location visits. o   Check all document related to Sales like (Agreement, supporting documents eg. ID, Address Proof,Confirm Franchisee Fees ) 4.    Inventory o   Cross Check Inventory on daily basis and reconcile with Dispatchers. o   Seek assistance of Inventory Manager & escalate immediately, if issue remains unresolved o   Negotiate price and quality with vendors & seek approvals before making any purchases. 5.    Franchise relations o   Respond to the business and service needs of the Franchisees.  Ensure Franchisee satisfaction. o   Provide value-added services and products to Franchisees in order to enhance their business o   Provide franchisee Marketing & printing  material, printed/dispatched in time, post approval from GM(Rural Operations) 6.    Compliances, Legal and Accountability o   Collections: Ensure that water revenue and merchandise revenue due is collected from the franchisee on time.  Settle pending collection balances. o   Ensure that all processes and procedures are followed by both the Company and Franchisee. o   Expedite & handle legal issues and court cases that occur with franchisees, with due care and attention.