Territory Manager @ Sarvajal

Job Title: Territory Manager – Sarvajal

Business Unit: Sarvajal Domain: Operations
Location: Lucknow, UP Band/Grade:  
Department:  Piramal Foundation Last updated on:  
Degree of Travel required to: High

Purpose of Job


Single point contact accountable for all maintenance & Admin activities in the territory, responsible for improving franchisee relationship by ensuring quality service delivery to achieve customer satisfaction.
Key stakeholders External Internal
·         Franchisee

·         Govt bodies (license approval)

·         Consumers

·         Local vendors

·         Admin

·         Sales

·         FRM

·         Inventory

·         Accounts

·         IT

·         RFID

Reporting structure Role directly reports to Positions that report into this role
RM ·         Field engineer

·         Territory Admin

·         COCO operator

Essential Qualifications Graduate with experience of accounts and team management


Essential Experience Min 2-3 yrs relevant exp


Competencies ·         Problem solving

·         People management

·         Good communication skills with command over local language

Decision Making Control ·         Dispatching team for scheduled/Emergency maintenance

·         Local expenses made at territory level

Knowledge ·         Expertise – we strive for a deeper understanding of our domain

·         Innovation – we aspire to do things creatively

Action ·          Entrepreneurship – we are empowered to act decisively and create value

·         Integrity – we are consistent in our thoughts, speech and action

Care ·         Trusteeship – we protect the interests of our customers, community, employees, partners and shareholders

·         Humility – we aspire to be the best, yet strive to be humble

Key Roles/Responsibilities:

1.    Maintenance

o   Assign JFE according to  franchisee Maintenance Issue and provide solution to JFE according to issue

o   Get issue resolved within target time as per priority, confirm with franchisee & report to RM.

2.    Accounts

o   Check and Approve Payment Voucher and Cash Voucher.

o   Send Daily Cash report to HQ on daily basis and account for all cash.

o   Check Petty Cash and Book cash on Daily Basis

3.    Admin

o   Interview potential franchisees/ owners for finalization

o   Dispatch Plants to new locations with proper Testing and Material for installation

o   Arrange franchisee meetings and arrange Franchisee location visits.

o   Check all document related to Sales like (Agreement, supporting documents eg. ID, Address Proof,Confirm Franchisee Fees )

4.    Inventory

o   Cross Check Inventory on daily basis and reconcile with Dispatchers.

o   Seek assistance of Inventory Manager & escalate immediately, if issue remains unresolved

o   Negotiate price and quality with vendors & seek approvals before making any purchases.

5.    Franchise relations

o   Respond to the business and service needs of the Franchisees.  Ensure Franchisee satisfaction.

o   Provide value-added services and products to Franchisees in order to enhance their business

o   Provide franchisee Marketing & printing  material, printed/dispatched in time, post approval from GM(Rural Operations)

6.    Compliances, Legal and Accountability

o   Collections: Ensure that water revenue and merchandise revenue due is collected from the franchisee on time.  Settle pending collection balances.

o   Ensure that all processes and procedures are followed by both the Company and Franchisee.

o   Expedite & handle legal issues and court cases that occur with franchisees, with due care and attention.

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